Frequently Asked Questions

If there is a securities settlement that provides monetary relief to class members and requires a proof of claim form, then yes we will be filing for it!

To be an eligible class member in a class action, each claimant must meet the criteria defined in the plan of allocation. Typically, an eligible claimant must have purchased during the class period and sold at a loss. If the class member either profited or did not purchase within a specific time period, then the claim is ineligible. These are the most common reasons. There are unique conditions for different settlements.

Our latest SOC 1 report is available on the client portal. For additional materials please give our client service team a call at 312-204-6970 or email us at clientservice@chicagoclearing.com. For our vendor review material, data penetration and security reports, insurance documents, and regulatory matters, please contact CCC's Chief Compliance Officer, Dianne Hively, at dhively@chicagoclearing.com.

Contact your CCC account executive or our Client Services team at 312-204-6970. We will review your specific situation to ensure that any transition is simple and seamless.

Contact Dave Grondy, CCC Data Operations Manager, at dgrondy@chicagoclearing.com, or call 312-204-6970. Dave has years of experience with all trade data platforms and formats. He works directly with our vendors to build and maintain the data extracts and data feeds that many of our clients use.

Lost passwords can be reset on the Client Portal. On the login screen, click the link that reads, Forgot your password? and follow the prompts. You will be sent a link to reset your password. If you do not know which email address is associated with your account, give us a call at 312-204-6970. We will give you your login and help you set up a new password.

The simplest way is to send us a spreadsheet with the case name, account number, account name, check number, and check amount, along with instructions on how you would like the checks reissued. Another way is to send us the paper copy via U.S. mail, along with reissue instructions.

We can forward settlement awards to your former clients with the forwarding information you provide. If you are unsure of where your former client now lives, we can search for the current address for any individual.

No problem. Send us the account name and account number and we will opt-out your client as you direct. Email us at clientservice@chicagoclearing.com or call us at 312-204-6970.

Yes, we often file in past-due settlement claims and are often successful in recovering awards. We will review your client's trade history for all late settlements and promptly file for each one. While we cannot guarantee that the administrators will accept such claims, we will make every effort to get them accepted.

While most of CCC's partners' extracts include columns for beneficial owner information (for example, tax ID) occasionally these fields are empty. In such cases, we will contact you for the Beneficial Owner Information to ensure the claim is accepted as valid by the administrator. We will alert you when this data is needed via email and notifications on the client portal.

The most common reason a claim is rejected is for having no recognized loss under the terms of the plan of allocation. This is usually because the security was purchased outside of the relevant class period, or because shares were sold outside of the damages period, or because shares were sold at a profit. Cases may have additional criteria and rules. If you are interested in learning more about why a specific claim was rejected, please call us at 312-204-6970 or email us at clientservice@chicagoclearing.com, and we will review the claim.

The Settlements tab shows all the class action settlements throughout the United States and the world dating back to 2005, and not all settlements pertain to your accounts. Your accounts' claims can be found on the Claims Filed tab.

The Hit List shows every case for which we have discovered potential claims. Please note that the "hits" represent only a preliminary search of the trade data for each eligible security within a class period. While Hit List results do not necessarily mean that each account or each transaction listed will receive a settlement award, it is a great way to preview the filings that we will soon make on your behalf. Hit Lists are also very useful for confirming that we have the right trade history in our trade data and that we are preparing a claim for specific accounts. For more information, please call CCC's client services team at 312-204-6970.

There are a number of possible reasons: 1. Be sure to search by the underlying name of the security that pertains to the settlement. For example, if the common stock is XYZ Corporation, we will list the case name as "XYZ." Do not search by a party name, such as the plaintiff (e.g., Teacher's Retirement Fund of Transylvania). 2. It is a non-monetary settlement. Each year there are hundreds of shareholder settlements with no financial relief for class members and no proof of claim forms to fill out. Commonly referred to as "non-monetary settlements," these cases typically provide additional financial disclosures to shareholders and to the public, changes in corporate governance, or personnel changes on executive boards. Because there is no monetary benefit to our clients, CCC does not include these types of cases in the Settlements tab. 3. It is a monetary settlement, but there is no claim filing process and the payments will be made directly to shareholders. While we do not post these types of cases to the settlements tab, feel free to contact us if you have any questions or concerns about such a settlement. We have helped many clients track these cases, keep up with the court dockets, and we even distribute settlement funds to client accounts upon allocation. 4. It is not a securities case. Sometimes notices of settlements are difficult to read and understand, and what looks like a securities settlement on first glance may not be one. It may be bankruptcy, antitrust, or a private dispute of some kind. When in doubt, call us. We will help translate the information into plain English. 5. It is not a settlement yet. If a case is so far along that it is going to trial, the parties send out "notices of pendency" to alert shareholders of the status of the case and actions they may take at that time. We do track these cases. You can find them on the Pending tab, which contains securities cases now in the court system pending a resolution. If and when there is a settlement or a verdict, we note it on the Pending tab and create a new entry for the Settlements tab. Those are the top five reasons, but there are certainly more. Settlement notices can get complicated, sometimes very complicated! Please contact us whenever a legal notice leaves you guessing.